- General questions
- Related game questions
- Game FAQs
- BBIN Technical Tupport
- BBIN Information Network
1. What is the strength of VIP CASINO?
Hello, please refer to "about us" on the home page.
2. Is it safe to play games in your company?
Hello, our system is absolutely safe. We will never divulge customers' personal data to any business organization. In addition, we also require banks and credit card transfer agents to keep the information of their customers strictly confidential. All deposits will be treated as trade accounts and will not be handed over to others.
3. Is online gambling legal?
Hello, some countries or regions prohibit gambling according to local laws. In this case, please abide by local laws. If you have any questions, please seek the advice of local legal department. The company cannot and will not accept any liability arising from any person's violation of local laws.
4. Is there an age limit for betting on VIP CASINO?
Hello, yes, the legal age for betting must be 18 or above.
5. Do you need to fill in your real name when opening an account?
Hello, for security reasons, the finance department will audit the withdrawal according to the registered name. The bank card account name must be the same as the registered name before withdrawal. Therefore, please fill in the name when opening an account with the same name as your withdrawal account.
6. What if you forget your password?
Hello, please use the email you filled in when opening an account and send it to the company email KF@850.com , apply for password change or contact online customer service.
1. What are the Games in VIP CASINO?
Hello, VIP CASINO currently provides you with the most complete "live entertainment" City Games of "sports game" and "electronic games", "game puzzle" and "lottery game".
2. How can I recharge my game account?
Hello, the company currently provides two ways of deposit, 1. Online deposit 2. Company deposit, please click online deposit to choose one of them, thank you! (Note: for customers who choose the company to make payment, please contact us to confirm the remittance account number before each payment. If you deposit the money into the overdue account number, Wynn city will not be able to check it. You are not responsible. Please pay attention, thank you!)
3. Why didn't the amount of online payment return to my game account immediately?
Hello, this is because the online payment system needs to go through the lock switching and internal verification procedures, and this is one of our security procedures, so please don't worry, the money will not be lost. If you still haven't received your payment after more than 30 minutes of online payment, please contact our online customer service.
4. How can I withdraw money when I win money in real game?
Hello, please click "online withdrawal" to enter your withdrawal password, fill in the amount you want to withdraw as required, and then click OK. thank you!
5. How to prove that the game results are real-time?
Hello, you can monitor through the video image of the game. The pictures in the video are all played by bbin live entertainment city, and they are synchronized. We ensure that all game results are real-time results.
6. May I browse your game first?
Hello, we welcome you to visit our game system. Of course, it's free. You only need to register after our website, then you can login and browse our game.
7. Why does watching six games disconnect?
Hello, for two reasons: (1) for the security of your account, if you leave the computer after opening the game and forgetting to watch it, your loss will be difficult to control in case of being used by others at this time. (2) Every moment, there are a lot of customers online to play games. In order to make the network fast and smooth, our system will automatically save network resources and take care of the customers in the game, so watching six games will disconnect. Please forgive me for any inconvenience.
8. How can I complain about the mistakes in the game?
Hello, since VIP CASINO is a real game broadcast live through the Internet, just like all real casinos, there may be wrong licensing incidents. If you believe that the error was caused by the Dutch officer, please email your complaint with complete information in the following format to KF@YL2.VIP Or through online customer service contact, we will help you to explore and solve relevant problems as soon as possible.
O number of games:
O note code:
O the above information can help us to investigate the relevant questions more quickly. We fully appreciate your cooperation.
1. Are there any requirements for system configuration when playing games?
Hello, our web page will provide a new generation of browser services, provide better features, so that you can enjoy a better bet fun. We hope you can use Internet Explorer 6.0 or above.
2. Why did the system log me out?
Hello, this is one of the security programs of the webpage. If you do not use the relevant webpage for a certain period of time, the relevant webpage will no longer be active and you will not be able to browse the latest page. You must log in again here. If the situation remains the same after you log in again, please contact us immediately.
3. Why do I need to clear the web cache?
Hello, if you can't browse the new page or the latest page, and find that you are browsing the same or old page, it means that your memory is full.
The frequent use of IE and Netscape will lead to the storage of memory. To solve this problem, just follow the following steps:
Internet Explorer 6.0 or above
In your desktop browser, right-click with the mouse.
Click "Internet properties".
Then press the "delete all offline content" key in "delete file".
Close the browser and restart ie.
This will clear the memory cache, not cookies or important program files.
Technology has to offer: unable to open website, black screen of the game, not a game, visit the website abnormal problems of self treatment solutions.
Please click here！
Game site of the game: the basic operation of the demo, such as deposits, bets and other records check. If you are not familiar with the operation, please click here!